Refunds & Returns Policy

At Lushix, we want to ensure your complete satisfaction with your purchase. Our return and refund policy is designed to provide you with a hassle-free experience.

Requesting a Return and a Refund

To request a return or a refund, contact us at “support@lushix.shop”. We offer a 60-day return policy, allowing you to request a return within 60 days from the delivery date of your item, no questions asked, the cost of the return is free meaning that you won’t have to pay for shipping the item back to us as we will provide you with a return label. Upon receival of the item, a full refund will be issued to your original payment method, which will arrive within 3-5 days from the refund issuing date.

Please note that we cannot accept a refund or order cancellation request if the item has not been delivered yet. Once the item is in transit, it cannot be cancelled.

Eligibility for Returns

For your item to be eligible for a return, it must meet the following criteria:

• It must be in the same condition as when you received it.
• The item must have all tags attached.
• It must be in its original packaging.
• You’ll need to provide the receipt or proof of purchase.

Easy Returns

All our products are backed with 60-day money back guarantee. Just contact us and we will refund the purchase price.

We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

Damages and Issues

We take product quality seriously. Please inspect your order upon receipt. If the item is defective, or damaged, or you have received the wrong item, contact us immediately at support@lushix.shop. This allows us to evaluate the issue and either issue a refund.

Non-Returnable Items

Certain items are non-returnable and non-refundable, including:

• Gift cards.

Email Communication

If you reach out to us via email, please check your spam folder, as our emails may occasionally end up there.

Exchanges

If you want to ensure you receive the desired item, you can return the item you have using the return label at no additional cost to you. Once we have received and inspected the return, we will ship the new item to you.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on lushix.shop receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (45 business days not including 1-3 business days processing);
• full or partial refund if the item is not as described;

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with 60-day money back guarantee. Just send us a message on Contact Us page or contact us at support@lushix.shop and we will refund the purchase price.

We appreciate your trust in Lushix, and we are committed to providing you with a seamless shopping experience. If you have any questions or concerns about our return and refund policy, please do not hesitate to contact us. Your satisfaction is our priority

Contact:

Support: Monday – Saturday: 9:00am – 5:00pmUK (GMT)

Email: support@lushix.shop

Phone:+31 681776006

Business Address: Kruidnagelweg 1 Utrecht 3541RS Netherlands